Sarcouncil Journal of Engineering and Computer Sciences
Sarcouncil Journal of Engineering and Computer Sciences
An Open access peer reviewed international Journal
Publication Frequency- Monthly
Publisher Name-SARC Publisher
ISSN Online- 2945-3585
Country of origin-PHILIPPINES
Impact Factor- 3.7
Language- English
Keywords
- Engineering and Technologies like- Civil Engineering, Construction Engineering, Structural Engineering, Electrical Engineering, Mechanical Engineering, Computer Engineering, Software Engineering, Electromechanical Engineering, Telecommunication Engineering, Communication Engineering, Chemical Engineering
Editors

Dr Hazim Abdul-Rahman
Associate Editor
Sarcouncil Journal of Applied Sciences

Entessar Al Jbawi
Associate Editor
Sarcouncil Journal of Multidisciplinary

Rishabh Rajesh Shanbhag
Associate Editor
Sarcouncil Journal of Engineering and Computer Sciences

Dr Md. Rezowan ur Rahman
Associate Editor
Sarcouncil Journal of Biomedical Sciences

Dr Ifeoma Christy
Associate Editor
Sarcouncil Journal of Entrepreneurship And Business Management
AI Across the 360° Customer Journey: Transforming Retail from Discovery to Loyalty
Keywords: Artificial Intelligence in Retail, Customer Journey Optimization, Predictive Analytics, Personalization Engines, Supply Chain Automation.
Abstract: A fundamental shift reshapes retail as computational systems take over tasks traditionally handled by experienced merchants. Store layouts and online interfaces now reconfigure themselves based on visitor profiles, creating unique experiences for each shopper. Each click, hover, and purchase feeds algorithms that build detailed preference maps for millions of customers simultaneously. Weather data triggers umbrella promotions before the first raindrop falls. Social media chatter identifies trending products faster than any buyer could spot them. Smartphones equipped with image recognition let shoppers photograph anything and find it for sale instantly. Search functions interpret everyday language, eliminating the need to navigate complex menu structures. Distribution facilities achieve remarkable accuracy through automated systems that position inventory according to sophisticated demand models. Product costs shift hourly, with algorithms weighing profitability against market competition continuously. Modern commerce blends channels seamlessly—morning browsing leads to afternoon virtual previews and evening store pickups. Merchants base inventory decisions on algorithmic predictions, delivery networks adjust paths based on traffic conditions, and marketers generate personalized content for countless micro-audiences simultaneously. Success requires more than installing new systems. Companies must transform their structures, cultivate adaptable talent, and establish performance indicators suited to fluid market conditions. Leading retailers integrate these technologies throughout their operations, constructing organizations that evolve continuously alongside customer expectations.
Author
- Chandra Madhumanchi
- Independent Researcher USA